Built by industry experts with deep experience in compliance and AML
Frequently asked questions
/01
Platform basics
Visit azakaw’s login page and enter your credentials. If you forget your password, click Forgot Password? to receive a password reset link via email.
Yes, azakaw is accessible from any internet-enabled device, including desktops, tablets, and smartphones.
azakaw supports major browsers such as Google Chrome, Microsoft Edge, Firefox, and Safari.
Data is protected with encryption, secure authentication protocols, and role-based access controls, ensuring high-level security and compliance.
/02
Customisation
Yes, azakaw allows businesses to upload their logo and adjust portal colours to match their brand identity.
Administrators can customise email templates by adding branded headers, footers, and custom content for automated notifications.
Custom domain support can be enabled to provide a seamless client experience.
No, azakaw allows unlimited custom roles, each with specific permissions.
Yes, dashboards can be personalised based on assigned roles, ensuring relevant information is displayed.
/03
Permissions & Roles
Administrators can assign role-specific permissions per client, tenant, or jurisdiction through the User Management settings.
o View: Read-only access.
o Edit: Modify existing data.
o Create: Add new records.
o Delete: Permanently remove records.Yes, administrators can limit access by assigning specific roles and custom permissions.
Go to User Management, select the user, and update their role or assigned permissions.
Administrators can review and adjust permissions from the User Management menu.
/04
KYC & KYB Onboarding
Use the No-Code Form Builder to create onboarding forms by dragging and dropping fields, adding sections, and defining form logic.
Clients can edit their profiles before final submission, or compliance officers can request updates if needed.
Use the Send Credentials option in the KYC Dashboard to resend login or onboarding links.
Compliance officers are notified immediately and can review or request additional verification.
Clients can digitally sign onboarding documents, with full signature verification and audit tracking for compliance.
/06
Technical Support & Troubleshooting
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/05
Compliance & Risk Management
azakaw enables businesses to create, monitor, and manage internal compliance policies, processes, and approvals using a structured creator-reviewer-approver model. This ensures accountability, accurate reviews, and clear audit trails.
Yes, azakaw allows full customisation of risk scoring models, including defining risk criteria, scoring weights, and approval flows. This ensures assessments align with unique business policies and regulatory standards.
Risk assessments are reviewed automatically based on pre-set review periods or manually by compliance officers. Automated reminders ensure timely re-assessments based on changing risk levels or document expirations.
If a client’s risk profile changes due to updated assessments or new compliance data, the system recalculates the risk score automatically and notifies relevant compliance officers for further review.
Compliance officers can manually override system-generated risk ratings with appropriate justifications. This provides flexibility when additional context requires adjustments while maintaining transparency and a full audit trail.
azakaw continuously screens client profiles against global sanctions lists, watchlists, and media sources. Alerts are generated for potential matches, enabling compliance teams to conduct detailed reviews and mark results as matches or false positives.
The platform follows a structured review process where profiles can be approved, rejected, or locked for further review. Tasks are tracked, and decisions are logged, ensuring that each step of the compliance process is fully traceable and secure.
Yes, azakaw supports jurisdiction-specific compliance configurations. Businesses can manage compliance tasks, approvals, and client portfolios by region, ensuring localised regulatory adherence.
azakaw automates KYC refresh cycles and document renewals based on risk level and pre-set review periods. Notifications are triggered before document expirations, ensuring timely updates without manual follow-up.
Comprehensive reporting tools provide real-time insights into compliance status, audit logs, and completed tasks. Reports can be exported for audits or shared with regulatory authorities as needed.
Tasks can be automatically or manually assigned to team members based on compliance policies. Progress is tracked through task management dashboards, ensuring all compliance responsibilities are completed on time.
azakaw supports multi-level approval workflows, governance structures, and role-based permissions, ensuring that compliance policies are created, reviewed, and approved at appropriate organisational levels.